RESUME
Professional
Info
The St. Regis Hotel Kuala Lumpur
September - December 2018
Worked in the back-of-house and front-of-house departments that are the Human Resources and Front Office departments.
In charge of administration duties, being a guest ambassador and having the role of checking in and checking out guests.
(Pre-Opening Team)
Element Hotel Kuala Lumpur
Feb 2017 – Mar 2017
Analyse room rates under Revenue Management
Inspect room defects, then making reports on each rooms' defects
Help with social media designing / marketing
Assist in creating Stewarding department HID
Assist in data entry for the Purchasing and Finance department
Calculate Nutritive & Calorific values for all recipes under Restaurant and Beverage department
Industrial Trainee
(Food and Beverage)
Novotel Kuala Lumpur City Centre
January - February 2017 (1 month)
Hostess at The Square restaurant during the breakfast buffet and lunch.
Ensures prompt and efficient service is carried out in all outlets such as, Qing Zhen Chinese restaurant, The Square and Spiral Lounge.
Assist in making beverages at Spiral Lounge.
Perform cashiering tasks according to the set standards.
Ensures security of stocks in the restaurant by observing control and inventory procedures.
Prepares mise en place in two restaurants, Qing Zhen and The Square.
Ensures that all guest requests and orders are carried out.
Constantly ensures that the restaurants are always ready to serve incoming guests and that no guests are left unattended.
Hotel Intern
(Front Office, Food and Beverage, Housekeeping)
InterContinental Hotel, Kuala Lumpur
May 2015 - August 2015 (4 months)
Worked the morning shift at Serena Brasserie, a 24-hour restaurant as a waitress and hostess serving food and beverages, replenishing food at the buffet table and tidying the tables.
Apart from my general duties, I was also tasked to conduct the in-house breakfast survey called the I-Opener and collect data daily as part of the quality upgrade of the breakfast service.
Conducted telemarketing to call up corporate clients and potential customers to promote the Ramadhan buffet.
Under the Housekeeping Department, I assisted in the doing the laundry and ironing of restaurant napkins, cleaning of guest rooms and replenishing of the mini-bar in each hotel room.
Assisted at the Front Office with helping to check-in and check-out of guests.
Served as a front-line ambassador to help with complaints and grievances of guests as well as to improve the visibility and hospitality of the hotel staff.
Local Hospitality Team
DO & CO Group
28 & 29 March 2015 (2 days)
Worked for the Vienna-based official international caterer to the Formula 1 Racing serving patrons at the Sepang Racing Circuit Paddock Club for the Malaysian Formula 1 Grand Prix of 2015.
Experienced first hand the operations of a world class catering team to take orders and serve food and beverages as well as liaising with the guests to ensure that their needs are met.
Responsibilities also included, setting up of food stations and rolling of silverware, glassware and re-stocking of linen supplies.
Skills
Food and Beverage
Front Office
Guest Relations
Housekeeping
Microsoft Word and Powerpoint
Languages
English
Malay
Dutch
French (Basic)
Catering Assistant
Twenty One Bar & Grill
April 2016 - June 2018 (2 months)
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Porsche 911 Vehicle Launch - June 2016
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Toyota Hilux Launch - May 2016
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Anlene Product Launch - May 2016
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Giant Brand Launch - April 2016
Sets up, decorates, and prepares serving and dining areas according to specific directions and layout plans established by the catering manager.
Addresses immediate customer concerns, questions and needs in order to provide an optimal experience.
Restocks clean equipment, utensils, and equipment to proper storage areas noting any damages and items to be replaced.
Familiarity with a variety of food types, menus, recipes, and general aesthetics and food presentation.
The serving of meals ensuring correct portion control.
Preparation of the dining area, including the erection and dismantling of dining furniture.
Ensure food hygiene and health and safety regulations are adhered to at all times.
Carry out any other reasonable duties within the overall function of the job.
Student Helper
E-Learning Academy, Taylor's University Lakeside Campus
May 2014 - June 2014 (1 month)
Assists in inspecting all X-Space rooms to see if all the facilities are working. (Eg: Lighting, aircond, HDMI cables, sound system, projector)
Write Inspection Reports after inspecting rooms which get passed to the Maintenance team.
Observing over all lecture theatres at all times to ensure lecturers are using the microphones and if all the facilities are working. (Eg: Projector, microphones, sound system, cameras)
Write reports of observations from observing each lecture theatre at all times.
Production Assistant
Kampung Quest Season 3 & 4
FeiskProductions
August 2015 - August 2016 (1 year)
Feisk Production is a media production house producing short films, corporate videos and reality shows. I was involved in the production of the outdoor reality show Kampung Quest. Shooting takes place over a two week period at a remote jungle here in Malaysia, hence the logistic challenges that accompanies the shoot.
As part of the production crew, I was responsible for setting up of the physical challenges, setting up the location for participant interviews, looking after the participants welfare as well as helping with the catering.
Barista, Waitress
Wood & Steel Cafe / Gallery
January 2014 – April 2014 (4 months)
Taking customers' orders and preparing espresso based coffee according to customer’s requirements.
Assisted the cafe manager with the store inventory stocking.
Assisted with the cash register and maintained cash handling policies of the cafe.
Helped to increase profitability of the cafe by upselling food and introducing new beverages to customers.
Work
Experience
Education
Taylor's University
Bachelor's of International Hospitality Management
2016 – 2018
Activities and Societies: Taylor's University Rock Climbing Club
Attained Dean's List throughout the whole 6 semesters of Degree studies
CGPA: 3.68
Manchester Metropolitan University
Student Exchange for 5th Semester
Business Hotel Management
September - December 2017
Activities and Societies: Manchester Metropolitan Rock Climbing Club
Taylor's University
Diploma in Hotel Management
2014 – 2016
Activities and Societies: Models United Nations, Make A Difference Club
Attained Dean's List throughout the whole 6 semesters of Diploma studies
CGPA: 3.81
SMK Seri Hartamas
Sijil Pelajaran Malaysia
2009 - 2013
Head of Student Council
Responsible for organising Leadership and Team Building camps for the school.
Deputy Captain of Yellow House
Led the house team for inter house games competition, marching and athletics.
Treasurer of the Netball team
Represented in the school in Inter-School competitions
Collect other students' club money.
Write reports of the day after every netball training meet-up.
Director of the Interact Club
Lead role in organising the International Understanding Day with the sole aim of raising funds for various charities.